Repairs Ploicy
Repair Services at Get-Jewel.com
What We Do
At Get-Jewel.com, we understand the value of your precious jewelry and accessories. That’s why we offer a professional repair service to restore your items to their original beauty and functionality. From resizing rings to fixing delicate chains, our skilled artisans are here to help.
What We Can Repair
We specialize in repairing:
- Rings: Resizing, stone replacement, and polishing.
- Chains & Necklaces: Clasp repairs, chain soldering, and more.
- Bracelets: Link repairs, resizing, and restoration.
- Earrings: Back replacements, stone resetting, and adjustments.
- Other Jewelry Pieces: Contact us for custom repair requests.
Our Repair Process
- Submit Your Request: Complete our online repair request form [link to form]. Include details about your item and the issue.
- Assessment: Our experts will assess your item and suggest the best repair solution.
-
Cost Estimate:
- Free Repairs: If you purchased the item from Get-Jewel.com and meet our conditions, your repair may qualify for free.
- Paid Repairs: For other items or services not covered, we’ll provide a detailed cost estimate.
- Approval & Repair: Once you approve the estimate (if applicable), our team will begin the repair process.
- Return to You: After repairs, we’ll securely ship your item back to you.
Free Repairs with Conditions
Repairs are free of charge if:
- The item was purchased from Get-Jewel.com.
- Proof of purchase is provided (invoice or order confirmation).
- The repair falls under our free repair policy (e.g., manufacturing defects, minor adjustments).
Affordable Paid Repairs
For items not covered under our free repair policy, we provide cost-effective repair options to ensure your jewelry stays as stunning as ever.
Why Choose Get-Jewel.com?
- Expert Craftsmanship: Repairs are done by highly skilled jewelry artisans.
- Customer-Centric: Transparent pricing and clear communication throughout the process.
- Guaranteed Quality: Your satisfaction is our top priority.
Repair Policy
At Get-Jewel.com, we are committed to ensuring the longevity and beauty of your jewelry. Our repair services are designed to provide expert solutions with a focus on quality, transparency, and customer satisfaction. Please review our repair policy below to understand the terms and conditions of our service.
Eligibility for Repairs
We offer repair services for most jewelry items, including rings, necklaces, bracelets, earrings, and custom-designed pieces. The eligibility for free or paid repairs depends on the following conditions:
-
Free Repairs: Items purchased from Get-Jewel.com may qualify for free repairs if:
- Proof of purchase is provided (e.g., invoice, order confirmation).
- The issue falls under our warranty or free repair policy (e.g., manufacturing defects, minor adjustments like resizing or clasp replacement).
- Paid Repairs: For items not purchased from our website or for repairs outside the warranty conditions, we will provide a clear and competitive cost estimate before starting the repair process.
Repair Process
- Submit a Repair Request: Customers must fill out our online repair request form, including details and clear photos of the item needing repair.
- Assessment and Approval: Once the request is received, our experts will evaluate the item and provide a repair solution. For paid repairs, a detailed cost estimate will be sent for your approval before proceeding.
- Shipping Instructions: Customers will receive guidance on securely packaging and shipping their items to us. Return shipping costs may vary based on location and repair type.
- Repair Timeline: Repair times depend on the complexity of the service, typically ranging from 5-14 business days after the item is received.
- Return of Item: Upon completion, the repaired jewelry will be securely packaged and shipped back to you. Tracking information will be provided.
Warranty Repairs
Repairs covered under warranty are free of charge, provided the issue is due to a manufacturing defect. The following are not covered under warranty:
- Normal wear and tear, including scratches, dents, or fading.
- Damage caused by improper use or carelessness.
- Unauthorized alterations or repairs done outside of Get-Jewel.com.
Customer Responsibilities
Customers must provide accurate information about their item and its condition when submitting a repair request. Secure packaging for shipping is essential to prevent additional damage. Proof of purchase is required for warranty claims or free repairs.
Liability Disclaimer
While we handle each item with the utmost care, customers must understand and accept the following:
- Pre-Existing Conditions: Get-Jewel.com is not responsible for issues resulting from pre-existing conditions or hidden defects uncovered during the repair process.
- Minor Changes: Slight variations in appearance or structure may occur as part of the repair.
- Shipping Risks: Customers are responsible for ensuring proper insurance for items sent to us.
Unclaimed Repairs
Items not claimed within 90 days after repair completion will be considered abandoned. Get-Jewel.com reserves the right to dispose of or recycle unclaimed items as necessary.
Shipping and Return Policy
For all repairs, a flat round-trip shipping fee of $200 applies. This fee covers secure shipping to and from our facility. Tracking details will be shared for all shipments to ensure the safe and reliable delivery of your item.
Contact Us
If you have any questions or need assistance with your repair request, please contact our support team at support@get-jewel.com or call [customer service number].
By using our repair service, you agree to the terms outlined in this policy. At Get-Jewel.com, we take pride in restoring your cherished jewelry and ensuring your satisfaction.