At Get-Jewel.com, we prioritize your satisfaction with our diamonds and gemstone jewelry. Our 100% satisfaction guarantee ensures you have at least 7-Days(Bronze) up to 60-days(Platinum) inspection period from the date of shipment to make your final decision. If you decide not to keep the jewelry, simply return it in its original condition for a refund or exchange. Please note that shipping fees are non-refundable. Settings sold separately without stones are also non-refundable.

We do not take responsibility for stones set by another jeweler in our settings or for stones not purchased from Get-Jewel.com. This guarantee covers all diamonds and gemstone jewelry but excludes custom-designed pieces and custom engraving. For inquiries, contact our service representative via email.

To enhance your online buying experience, we recommend using your local jewelry store for education on product appearance. Once we receive your returned item and accept it, your refund or exchange will be processed within a few days. Our Quality Assurance department will review the item, but please note that signs of wear, engraving, alteration, resizing by a non-Get-Jewel.com jeweler, or damage will void the return. Eternity rings can only be resized 1/8 size up, so ensure your finger size is professionally checked. Improperly packaged or uninsured returns will be refused, and we'll provide instructions via email. Get-Jewel.com is not responsible for the loss or damage of return shipments. Your satisfaction is our priority, and we appreciate your choice of Get-Jewel.com for your jewelry needs.