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At Get-Jewel.com, we want to make sure you have all the information you need to make informed decisions about your jewelry purchase. Here are some common questions we receive, along with brief answers:
What materials are your jewelry made of ?
Our jewelry is made from a variety of high-quality materials such as gold and platinum set with precious gemstones & Diamonds.
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How do I care for my jewelry?
We recommend storing your jewelry in a cool, dry place when you're not wearing it. You can clean most jewelry with a soft cloth and mild soap and water. Avoid exposing your jewelry to harsh chemicals or extreme temperatures.
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Do you offer repairs or resizing for your jewelry?
Yes, we offer repair and resizing services for our jewelry. Please contact us for more information on our repair and resizing options.
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How can I find my ring size?
You can measure your ring size using a ring sizer tool, which can be found at most jewelry stores. You can also measure your finger with a string or strip of paper and then compare the length to a ring size chart.
Do you offer custom jewelry design services?
Yes, we offer custom jewelry design services. Contact us to learn more about how we can help bring your unique vision to life.
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What is your return policy?
At Get-Jewel.com, we want you to be completely satisfied with your purchase. We understand that sometimes you may need to return or exchange an item. Therefore, we offer a one-of-a-kind return and exchange policy of 60-360, which means you have 60 days to return an item for a refund and 360 days to exchange an item for another product of equal or greater value. Please read our policy below to ensure a smooth and hassle-free return or exchange process.
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What is your shipping time and policy?
Shipping times vary depending on the item and shipping method selected. Please see our shipping information page for estimated shipping times and options.
How do I place my order?
Once you have selected a product you would like to purchase, simply click ‘Add to Cart’, confirm your selection in the shopping cart and continue by clicking ‘checkout’ to enter your shipping and billing information. Or you can call Customer Service and one of our jewelry specialists will gladly take your order. We are available Monday through Friday 9:30am-5pm Eastern Standard Time.
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We hope these questions and answers are helpful in creating your FAQ section.